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Fact sheet

Potential Outcomes

There are some basic outcomes which are possible:

  • At the very least the carer should feel that they have been heard and that, even if no change in the situation is possible, their role and difficulties (and any positives) have been acknowledged
  • They should feel that they have received useful advice and sign-posting information, particularly towards carers services, including Carers Centres
  • Consideration will have been given to ensuring that any services provided to the person cared for should be provided in ways and at the times that support the carer as far as possible
  • Where appropriate, services can be provided directly to the carer (either under s17 of the Children Act or under the Carers and Disabled Children Act 2000 as per local guidance). In Scotland, this is covered by the Community Care and Health (s) Act 2002 sections 8-12. For guidance on implementation, see

Don’t forget: The key test a carer will apply to the effectiveness of their assessment is ‘have my needs been heard and has a plan been put in place to help address them in the way I want (or at least to meet achievable agreed outcomes)?’

As part of the Joint Improvement Team project in Scotland, a user defined assessment tool has been developed. For further information see JIT Scotland

Other outcomes may be:

  • Statutory services for the person cared for: community care services: for instance, day services, homecare and breaks services including ‘sitting’
  • Statutory services for the carer: carers’ services - this could take the form of training that aims to support the carer with their caring responsibilities
  • Voluntary sector services
  • Advice, information and recognition, including how to contact a Carers Centre or other support group

The best possible outcomes for carers will come from agencies working effectively together to meet their needs. This is why you should have a multi-agency carers’ strategy in place.

Useful links:

The Improvement and Development Agency (IDeA) Beacon website has a toolkit to help your authority around multi-agency carers' strategies.

The SPRU Outcomes Programme developed tools for carer assessment and review, to:

  • promote an outcomes focus in practice
  • enable information about outcomes to be collected as part of routine practice

Implementing an outcomes approach to carer assessment and review Social Policy Research Unit, University of York 2000

Healthier Lives, as part of the Scottish Government’s National Outcomes 2008, discusses the importance of carers

The Scottish Independent Advocacy Alliance website

Scottish Government guidance on advocacy

Guide for carers on making of guardianship and Intervention Orders using the Adults with Incapacity (S) Act 2000