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Fact sheet

Supported to Care: Carers views of services

This report was the culmination of a joint project between The Princess Royal Trust for Carers, Crossroads Scotland and the School of Health and Social Care at Glasgow Caledonian University. See the full report here:

Supported To Care (1.0 MB)

A number of the issues identified by carers during this research highlight the need for the partnership approach being taken by the Moffat Programme. Amongst the subjects of particular importance to carers were access to services and information, along with training for carers and professional staff.

"The beginning of services to support carers often comes a considerable time after the caring begins. Forty-one percent of the carers in this study would have liked to have received services earlier than they did. They believed that earlier receipt of services would have allowed them to provide better care, be less stressed, have better health and have a better family life, among others. The statutory requirement for all carers to be offered a carer’s assessment is a policy that could support early intervention. Unfortunately, very few of the respondents were offered a carers assessment and even fewer have received one. Less than 50% of those that received an assessment saw any tangible benefit to them or the person they cared for as a result of the assessment." (p.69)

“Only 48% of the respondents had received information from a health or social care professional to support them as a carer. (M)any respondents described the difficulties they experienced in trying to find information about services and supports. Other informational needs identified throughout the survey include information about the illness or condition of the person being cared for and about skills for caring.” (p.69)

“60% of the participants in this study received no training to support them in their caring role. Training for carers may go some way towards addressing the lack of needed information so many respondents identified in this study. In addition, as over 70% of the respondents identified at least one negative health impact related to their caring, it is clear that training for carers is important. For example, 16% identified that they had back problems and appropriate training may help prevent some of these injuries.” (p.70)

“Many of the carers reported that health and social care professionals did not pay attention to their needs. A significant number of carers have never received information from health and social care professionals. In addition, many carers wrote in the open ended questions about how they were, at best, ignored or were treated badly or with lack of respect. Clearly there is a need for training among professionals so that they learn to better listen to and understand the needs of carers.” (p.70)

Research conducted by Timothy B. Kelly, PhD, MSW Head of Division of Social WorkSchool of Health and Social Care, Glasgow Caledonian University

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