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Fact sheet

Commissioning better outcomes for carers

A joint report by The Princess Royal Trust for Carers and Association of Directors of Adult Social Services (ADASS)

Professionals can use this guidance to tackle the following question:

How will you, carers, and people more generally know if you have improved outcomes for people who give and receive care and support?

Commissioning better outcomes for carers May 2010 (402 KB)

Following the steps we outline will help you help find the answers to this.

Three key messages are:

  • Ensure carers and people supported by them have a real say about what outcomes matter and how they might be measured.
  • Explore the use of a range of methods for gaining carer feedback, including the potential for model national survey modules as resource for local commissioners.
  • Include information on carers within Joint Strategic Needs Assessments (JSNAs) and seek a clearer understanding of population and performance outcomes sought.

We concentrate on the model of comprehensive carer support, the Carers Hub, developed by the Princess Royal Trust for Carers and a number of partners, which is based on the outcomes in the National Carers’ Strategy. The Carers’ Hub approach is an important building block in developing an Outcomes Based Accountability system.